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Terms and Conditions

1. SAFETY & FLEXIBILITY
Safety is always our first priority so any trip is covered with best-arranged accommodation and transportation. All of our tours are well-planned and prepared to avoid any risk or unexpected situation during the trip. As a professional tour operator in Cambodia, Vietnam, Laos, Myanmar and/or Thailand, we always ensure the safety of any individual, any tour group from small to big sizes.
Flexible alteration of itinerary: Your booking can be amended even after it is made. Alterations to your itinerary prior to your trip departure are happily processed as quickly as possible. Alterations after payment of the deposit will involve in a sum of fee which depends on third parties such as cruise operators, airlines and hotels etc.

2. INSURANCE
Tour packages of Travel Loops are not includingCambodia, Vietnam, Laos,Myanmar or Thailand Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or any excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.

3. CHILDREN POLICY

WithTravel Loops none of charge is levied for toddlers. Children aged from 2 to 12 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.

4. ITINERARIES

Accommodations (hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Travelloops’ control. Every effort will be made to operate tours as planned.

5. COMMUNICATIONS

Travel Loops offers Round-the–clock Service with professional travel consultants being available 7 days a week; and also, we have a 24/7 mobile service.
You can contact Travel Loops via the web form fromwww.travelloops.com, email, fax, or phone. If for any reason, you fail to receive any reply from Travelloops in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact our customer service center via Skype, WhatsApp, Line & Viber or phone at +855 97 777 6977 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

6. COMPLAINTS AND CLAIMS
Shall you feel unsatisfied with any service of Travel Loops has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Travel Loops will not be liable for any claims made later than 15 days after the completion of your tour.

7. LUGGAGE ALLOWANCE
In accordance with regulations of the Local Civil Aviation Administration, Cambodia, Vietnam, Laos Myanmar or Thailand, the free baggage allowance only 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within our operated regions specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Noted: the above language allowance not applied with budget Airlines.

8. HEALTH REQUIREMENTS

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

9. TRAVEL DOCUMENTATION
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Travel Loops accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

10. LIABILITY & RESPONSIBILITY 

  • Travel Loops provides tour information for Cambodia, Vietnam, Laos, Myanmar and Thailand tour bookings. Travel Loops publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Travel Loops will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
  • Travel Loops shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled byTravel Loops.
  • Travel Loops shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Travel Loops’ control. Neither Travel loops nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
  • Travel Loops is not responsible for a client’s failure to comply with customs regulations.
  • Travel Loops is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
  • Travel Loops reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Travel Loops has cancelled any tour prior to the commencement of the tour, Travel Loops is liable for a full refund of the money received from the client.
  • Many of Travel Loops’ tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Travel Loops, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

Travel Loops reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

11. CANCELLATION & REFUNDS

We would deeply regret your decision to cancel your trip to Cambodia, Vietnam, Laos, Myanmar or Thailand. However, we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Travel Loops (less any cancellation fee that is applicable) within 15 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:

  •  More than 30 days before arrival: No cancellation charge. However, 10% of the tour price for deposit is non-refundable.
  • 15-30 days before arrival: 20% of the total amount will be apply for cancellation charge.
  • 14-7 days before arrival: Maximum will be 50% of the total amount will be apply cancellation charge.
  • Less than 7 days before arrival: 100 % of the total amount.

Please note that some suppliers (airlines, hotels, cruise companies) have cancellation policies that are different from Travel Loops which we may have to enforce depending on the individual suppliers’ contract

12. MODIFICATION OR DISCONTINUANCE OF SERVICE
Travel Loops reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.
 

Angkor Wat
ANGKOR WAT
Angkor Thom
ANGKOR THOM
The Bayon
THE BAYON
Baphoun
BAPHOUN
Terrace of the Elephants
TERRACE OF THE ELEPHANTS
Ta Prohm
TA PROHM
Roluos Group
ROLUOS GROUP
Banteay Srei
BANTEAY SREI
Beng Melea
BENG MELEA
Phnom Bakheng
PHNOM BAKHENG
Artisans d Angkor
ARTISANS D ANGKOR
Senteurs d Angkor
SENTEURS D ANGKOR
Angkor Wat Putt
ANGKOR WAT PUTT
Angkor Beer Tour
ANGKOR BEER TOUR
Cooking class
COOKING CLASS
Old Market
OLD MARKET
Night Markets
NIGHT MARKETS
Cambodia Landmine Museum
CAMBODIA LANDMINE MUSEUM
War Museum Cambodia
WAR MUSEUM CAMBODIA
Happy Ranch Horse Farm
HAPPY RANCH HORSE FARM
Dinner with Apsara Dance Performance
DINNER WITH APSARA DANCE PERFORMANCE
Floating Village
FLOATING VILLAGE
Floating Forest
FLOATING FOREST
Tonle Sap Lake
TONLE SAP LAKE
Phnom Kulen National Park
PHNOM KULEN NATIONAL PARK
Khmer Ceramics - Fine Arts Centre
KHMER CERAMICS - FINE ARTS CENTRE
The Great Escape
THE GREAT ESCAPE
Angkor National Museum
ANGKOR NATIONAL MUSEUM