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Frequently Asked Questions

These are the answers to many frequently asked questions. If you cannot find the answer to your question here, please feel free to contact us, and we will reply by e-mail and update the answer, here for other travelers Q and A:

Q. How do I book my holiday with Travel Loops?
A. It’s easy!
Just log in our official website www.travelloops.com and search for the country where you want to spend foryour holiday and then looking atyour preferred tour program to do the booking by click “BOOK TRIP”, after reviewing the details of the tour, you would like to receive aSpecial Offer tour price, just click on the "INQUIRY" button.
If you don't find the tour you want, or you want to create your own itinerary, please click “customized trip” button and send it to us. We will design and tailor your trip to your requirements.

Q. How do I qualify the service of Travel Loops?
A. Years of working in the tourism field, Travelloops team had sacrificed the time and knowledge to serve our value guest to enjoy with their experiences and fun.
Click here to see what our customer says about Travelloops

Q. How fit do I have to be?
A. Our trips are first and foremost fun, educational and engaging and can be undertaken by anyone in good health. All our trips are graded, thus helping you to choose a suitable trip. Bear in mind that we have a wide range of tours from easy touring to physically challenging. We also have adventure trekking, sea kayaking and mountaineering trips. If you would like a less active holiday, a special interest trip, or a family vacation, please let us know. We take pride in our tailor-made holidays that are interesting and fun.

Q. When is the best time for traveling to Cambodia, Vietnam, Laos, Myanmar and Thailand?
A. The best time for travel as bellow countries details:

1. Best time for traveling to Cambodia
The climate is tropical with two seasons. The most pleasant being the dry season from the mid of October to end of March when temperatures are cooler. The wet season lasts from March to the beginning of October. The monsoon season, which is both hot and humid, is from June to October. The wettest months are August and September.

2. Best time for traveling to Vietnam
The climate in Vietnam is not the same Cambodia, even it’s a boundary country. The climate in Vietnam can be split by region. In Hanoi & the north, May to October is hot and humid with high rainfall; November to April is cooler and dry. In the far north, December & January can be particularly cold. Central Vietnam experiences hot, dry weather between January & August when temperatures can hit the mid-30°C’s; whilst high levels of rainfall can occur in September, October & November. Southern Vietnam is generally dry and hot from November to April, and warm and wet between May & October, with the highest rainfall in June, July & August.

3. Best time for traveling to Laos
The rainy season lasts from May through October and is hot and humid. The dry season begins in November with somewhat cool temperatures through March. It is hot and dry from April through May when the temperatures are very high. The climate in Laos is very similar to Cambodia.

4. Best time for traveling to Myanmar
The very best time of year to visit Myanmar is between November and February, a lovely climate with warm and dry days bringing in the bulk of the country’s annual visitors. However, a visit in the green season(the months immediately either side of these high season dates) can reward those looking to explore key sites in more solitude.

5. Thailand
Thailand’s high season is November to February, when the weather is generally at its best throughout the country. In northern Thailand dry season is between November & May; June to October is characterized by heavy rainfall and temperatures are cooler between October & January. The south can be split into two; the wettest months on the west coast are between April & October; whilst the east coast experiences heavy rainfall from September to December. During the rest of the year, dry and sunny weather is the order of the day.

Q. What level of comfort can I expect?
A. That will depend on the type of trip you on. On our trekking trips we stay overnight with local families in hilly and mountainous areas. Your meals will be prepared, but clients will need to carry their own gear. We stay in comfortable local hotels whenever available. On our Beach Escape tours and touring holidays, we stay in hotels with full amenities.

Q. How safe is it?
A. Above all, the safety and well-being of our clients is of paramount importance to us on all our trips. Our team and local staff constantly reviews every aspect of your adventure, and our expert tour leaders and tour guides are fully conversant with the requirements of traveling in remote and isolated regions. The general levels of safety in all countries are quite good. As long as one exercises common sense, there should be no problems beyond those one would encounter in any country.

Note: Be sure to deposit your air tickets, travel documents, passports and other important items in your hotel safe.

Q. What about travel insurance?
A. Travel insurance is compulsory for all participants in any tour. It is advised that all travelers have travel insurance before departure. You will need it in case of medical emergency evacuation. Travel insurance will cover your hospital and medical expenses, due to accidents or unforeseen illnesses.
We suggest purchasing the travel insurance from your home country.

Q. Do I need to have any vaccinations before the trip?
A. As a general rule, no. However, immunization against cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis is strongly advised. Please consult your health provider for further medical advice. You should bring mosquito repellent and wearing long-sleeved shirts and slacks from dusk, and avoiding perfume is also advised. In addition, you should bring a supply of prescription drugs you are taking (and a prescription which can be filled in case your pills go missing). You can bring medicine for: Headaches, diarrhea, constipation, insect bites, sore throats, eye drops, cuts, etc. Standards of medical facilities outside of the big cities are generally lower than those found in developed countries.

Q. What about the food and beverages?

A. We are fully aware of the healthy appetites you build up when cycling, trekking, kayaking or touring, and we provide tasty and varied meals with plenty of fresh ingredients. All our food is prepared by talented cooks who ensure high standards of hygiene, and who serve a combination of local and western dishes. We also cater to vegetarians, and non-seafood individuals as well as Halal (Halal food is depending on the availability). At times when you have to decide on your own meals, it is advised that you eat only the well-cooked food at hotels and restaurants. While food may be offered for sale from vendors, one never knows the condition under which they were prepared or the health of the food handlers. You may want to bring dried fruit and other snacks on the bus (there is a “dining car" on the train which serves drinks and light meals). All drinking water must be sealed bottled water.

Q. Who will my tour leader/guide be?
A. Positive feedback from our clients validates our policy of employing local people as guides/leaders. Our guides/leaders are open-minded, qualified and enthusiastic people who can accommodate your travel needs. They provide the traveler with a first-hand knowledge of local history and culture. They are curious about foreign culture and are keen to engage in cultural exchanges with visitors. They are there to assist you and to make your trip a success.

Q. What about Responsible Travel?
A. We are committed to an environment friendly operation to reduce CO2. Our style of travel is environmentally, culturally and socially responsible. We call this “Responsible Travel”. It involves working closely with local people and, where possible, training local people as tour guides and helping them to learn about how to protect the environment and decisions that affect their future. Our mission is to conserve the areas we visit, and keep them intact and unspoiled by tourism, and thus bring positive benefits to local communities.

Q. Are children charged the full room rate?
A. Normally a reduced rate is charged for children.With Travel Loops none of charge is levied for toddlers. Children aged from 2 to 12 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.

Q. Are there any hidden costs or extra charges?
A. No, there are no hidden costs. The inclusion and exclusion features are stated at the confirmed tour documentation.
Most of our tours include all transport, meals, and accommodation. Please read what is included and what is excluded for each tour. You will see that the prices for our holidays offer good value for money.

Q. What is the local money called?
A. Cambodia = Riel, Vietnam = Dong, Laos = Kip, Myanmar = Kyat; and Thailand = Baht

Q. Can I use credit cards and traveler cheques?
A. In Cambodia you can use credit cards at most hotels, and ATMs in the city are in most locations. When you withdraw money from an ATM, you will receive US$ or local currency depending on which you prefer.

In Vietnam credit cards are accepted at most hotels and at better restaurants and shops. When you withdraw from an ATM you will receive Vietnamese Dong.

In Laos you can use credit cards at most hotels in large cities. From the ATM you can withdraw cash in Laos currency (Kip). Lao credit cards are accepted in major hotels.

In Myanmar is only just starting to introduce ATMs, and even then, only in Yangon and major tourist hubs. Currently these should not be relied upon, and travelers should bring enough US dollars to cover their entire trip when they enter Myanmar. Travelers should ensure they arrive in Myanmar with their entire travel budget in US dollars, as ATMs are still very hard to come. The bills should be unmarked and in excellent condition, as money changers are reluctant to deal with damaged notes. US dollars can be changed at Yangon airport and others, banks (which give the best exchange rates) and some hotels (which charge more but can be handy at a pinch). Black market money changers are prolific on the streets of major tourist hubs, but generally give a much worse price for Kyat.

For Thailand, credit cards are widely accepted and can be used in most parts of the country. ATMs are also widely available.

A. Travelers cheques are accepted in large cities of Cambodia, Vietnam, Laos and Thailand. However, it is better to exchange them at the bank. You need to show your passport, and there will most likely be a service charge!

Note: Travelers Cheques do not accept in Myanmar.

Q. How can I apply for a visa?
A. For Cambodia: You can apply at immigration for a visa on your arrival at any international airport or border crossing. You will need one passport sized photo, and the cost is USD$30 per person for a tourist visa. You can also apply online for an E- visa

For Vietnam: Most visitors must obtain a visa prior to entry. We offer a visa approval service. The procedure is as follows:

1. Passport details and arrival, departure dates need to be sent to us no later than 14 days prior to your departure. (You can send by email, fax or snail mail) We need your full name as shown in your passport, gender, date of birth, passport number, expiry date, nationality, the arrival & departure dates, and the location of the Vietnamese Embassy or Consulate where you want to get your visa stamped.

2. We will then submit these details to the Vietnamese Immigration Department.

3. The Immigration Department will confirm us of the visa approval letter,

4. We will send you the approval document via email that you could enter Vietnam with the arrival visa application.

Q. How do I amend the Confirmed booking?
A. Booking Amendment: Flexibility is our strongest point. You can amend your booking even after it is confirmed. Just contact our sales person or contact us at sales@travelloops.com with your booking number. Our sales/reservations team will be happy to change your booking wherever possible. Please note you will be responsible for any additional payments, should there be a price increase caused by your request to change your booking.

Q. How do I cancel the Confirmed booking?
A. Cancellations will be charged as follows:
. More than 30 days before arrival: No cancellation charge. However, 10% of the tour price for deposit is non-refundable.
.15-30 days before arrival: 20% of the total amount will be apply for cancellation charge.
. 14-7 days before arrival: Maximum will be 50% of the total amount will be apply cancellation charge.
. Less than 7 days before arrival: 100 % of the total amount.

Please note that some suppliers (airlines, hotels, cruise companies) have cancellation policies that are different from Travel Loops which we may have to enforce depending on the individual suppliers’ contract

 

Angkor Wat
ANGKOR WAT
Angkor Thom
ANGKOR THOM
The Bayon
THE BAYON
Baphoun
BAPHOUN
Terrace of the Elephants
TERRACE OF THE ELEPHANTS
Ta Prohm
TA PROHM
Roluos Group
ROLUOS GROUP
Banteay Srei
BANTEAY SREI
Beng Melea
BENG MELEA
Phnom Bakheng
PHNOM BAKHENG
Artisans d Angkor
ARTISANS D ANGKOR
Senteurs d Angkor
SENTEURS D ANGKOR
Angkor Wat Putt
ANGKOR WAT PUTT
Angkor Beer Tour
ANGKOR BEER TOUR
Cooking class
COOKING CLASS
Old Market
OLD MARKET
Night Markets
NIGHT MARKETS
Cambodia Landmine Museum
CAMBODIA LANDMINE MUSEUM
War Museum Cambodia
WAR MUSEUM CAMBODIA
Happy Ranch Horse Farm
HAPPY RANCH HORSE FARM
Dinner with Apsara Dance Performance
DINNER WITH APSARA DANCE PERFORMANCE
Floating Village
FLOATING VILLAGE
Floating Forest
FLOATING FOREST
Tonle Sap Lake
TONLE SAP LAKE
Phnom Kulen National Park
PHNOM KULEN NATIONAL PARK
Khmer Ceramics - Fine Arts Centre
KHMER CERAMICS - FINE ARTS CENTRE
The Great Escape
THE GREAT ESCAPE
Angkor National Museum
ANGKOR NATIONAL MUSEUM